DriveCrash™
OE-endorsed, Pre/Post Repair Scan Tool for Collision Shops

What are the DriveCRASH™ service hours?

DriveCRASH™ OEM Scan Support:
Monday – Friday
8:30am – 8:00pm EST

RAP^® Support Hours^†:
Monday – Friday
8:30am – 6:30pm EST

Saturday
9:00am – 3:00pm EST

DriveCRASH™ Live Diagnostic Support:
9:00am – 9:00pm EST

^†Note: Some cases may roll over to the next business day.

Listed below is a summary of DriveCRASH™ coverage

As a quick reminder:

Quick Scan:
An Economic Pre-scan for the Estimation Phase

OE Scan:
A Remote Scanning Service, Meeting OEM Requirements

* Coming soon!
** Some models may not have full coverage
NOTE — Some ADAS equipped vehicles require OEM specific physical targets for calibration.

OE Remote Reprogramming RAP^® Process:
(also depicted on tablet screens)

• Give us a call to be scheduled
  • Schedule for the next available appointment
  • Or choose a later time that works best for you
• Our OE Remote Reprogramming RAP^® Service Technicians will call you at the time of your scheduled appointment.
• Plug in the Drive™ device
  • Thirty (30) minutes prior to your scheduled appointment time, securely plug the power cord into a wall outlet or an extension cord, and check to make sure the green LED is illuminated.
• Power up the Drive™ device
  • Select the button and complete all onscreen instructions.

A separate Battery Maintainer is required!

• Programming modules may require a significant amount of time while placing additional strain on the vehicle's battery. Drew Technologies recommends using the 100amp PowerMax PMBC-ADJ Series battery maintainer to cover all vehicle makes—especially European vehicles—which is available for online purchase here.
• A minimum 75amp Battery Maintainer is required to program most vehicles.

Saturday appointments

• Appointments must be scheduled Monday – Friday.
• Outbound calls are only made to those with scheduled appointments. Inbound calls will not be received during Saturday business hours.
• Appointments are available beginning at 9:00am EST, with the last appointments being scheduled at 2:00pm EST.
• Nissan Valve Body/Transmission Programming appointments will be scheduled no later than 1:00pm EST.
• All currently-supported OE makes will be supported.
• Level 2 Tech Support issues will be pushed to the following Monday for processing.

Drive™ Hardware Specifications:

• Windows 10 platform with capacitive touch-screen and dual-core Intel processor
• Fully integrated SAE J2534 CarDAQ interface J2534-1 & J2534-2 compliant!
• IP-Rated and built for harsh shop environment
• Hand grips for easy use and operation
• Built-in microphone, speakers, and dual front (2MB) and rear (5MP) cameras for remote support
• WiFi (802b/g/n) and Bluetooth (4.0) connectivity
• Rubberized kickstand and touch‑stylus
• Internal rechargeable battery and power adapter

Optional:

• Docking station equipped with keyboard, mouse, and printer connectivity
• 1D and 2D bar code scanners
• Bar code scanning capability (using 5MP camera with flash)
• Fingerprint scanner
• Expandable hard drive

International Customers
If you are outside the borders of the USA, we may be able to help you with DriveCRASH™! Please be aware that the following are information and requirements to be able to use the DriveCRASH™:

• 220v countries must obtain an adapter to convert 120v, Type B (3–prong)
• North American Sales Market vehicles only
• Service hours: 8:30am – 8:00pm EST Monday – Friday
• English speaking
• All transactions are in US dollars

If you are able to meet these requirements, please contact us, and a sales representatives will contact you as soon as possible.

— Thank you!

OE Position Statements and More!

DriveCRASH™ User Manual​